# Event Details - **Event Name**: Unlock Your Vision & Energy : 2 - Day Professional Training |London, ON - **Event Start and End Date**: Thu, 09 Apr, 2026 at 09:00 am – Thu, 10 Sep, 2026 at 05:00 pm (-04:00) - **Event Description**: A two-day workshop that energizes employees to deliver world class customer service by understanding customer logic, emotion, and loyalty.About this EventGroup Discounts:Save 10% when registering 3 or more participantsSave 15% when registering 10 or more participantsAbout This CourseDuration: 2 Days (9:00 AM – 5:00 PM)Delivery Mode: Classroom / In-Person WorkshopLanguage: EnglishCredits: 16 PDUs / Training HoursCertification: Course Completion Certificate ProvidedRefreshments: Lunch, tea/coffee, and snacks includedCourse OverviewAlways putting your customer at the center of your business creates a service driven culture.The best and most successful businesses clearly understood this fact.This two day customer service training course will motivate participants to become morecustomer focused and more passionate about delivering outstanding service by understandingthe logical and emotional motivations of a customer to buy or continue using a service.participants will learn how to become more flexible communicators who are able to engagebetter with customers, portray energy, commitment and ownership in each customerinteraction.This two day program will energize your staff to deliver world class service thatleaves customers with a lasting positive impression.Learning ObjectivesAfter completing this course, delegates will be able to:●Discover the attitude, skills and knowledge needed to be a successful customerservice representative.● Explain the importance of measuring & benchmarking service as well as thevalue of a lost customer.● Realign their thinking about customer complaints and understand theopportunities in each challenging customer situation.● Understand what true customer loyalty is and the importance of their role toensure a positive customer experience.● Understand the concept of plus one's and the value of exceeding customerexpectations in each customer interaction.Target AudienceAny employee who delivers service to customersWhy choose this course?This two-day workshop focuses on building a service driven culture by putting customers at the center of every interaction. Participants gain a deeper understanding of customer logic and emotion, learn how to build loyalty, handle complaints effectively, and deliver world class service that leaves a lasting positive impression.©2025 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team together?This two-day workshop can be delivered in Classroom or Virtual format to ensure consistent service standards and a shared customer focused mindset across your organization.📧 Contact us today to schedule a customized in-house, face-to-face session: info@catils.com https://cdn-az.allevents.in/events2/banners/245d30f0-19dd-11f1-8d71-3969b732b709-rimg-w1200-h704-dc2f2f31-gmir.jpg https://cdn-az.allevents.in/events9/banners/249bc090-19dd-11f1-8d71-3969b732b709-rimg-w987-h740-dcbca890-gmir.jpg https://cdn-az.allevents.in/events6/banners/24d6a6b0-19dd-11f1-8d71-3969b732b709-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events3/banners/250d2000-19dd-11f1-9a34-ede95e0b7113-rimg-w1200-h524-dcffffff-gmir.jpg https://cdn-az.allevents.in/events4/banners/254d8460-19dd-11f1-8d71-3969b732b709-rimg-w1200-h436-dcffffff-gmir.jpg AgendaModule 1 : What do customers want?Info: ● What customers want? ● Logic Vs Emotion ● Winning customers hearts ● Customers want CASHModule 2 : This thing called "Loyalty"Info: ● Defining a lifetime customer ● Drivers of customer loyalty ● Keeping Customers loyal and plus one's ● Why customers leave and cost of losing a customerModule 3 : Measuring customer satisfaction:Info: ● Importance of customer feedback ● Methods of collecting customer feedback ● What is NPS? ● Rate my NPS activityModule 4 : Having The Right skills and attitude:Info: ● Attitude, Skills and Knowledge ● Having the right service mentality ● Rapport = Results ● Strategies for building rapportModule 5 : Value of a complaint:Info: ● A Complaint is a gift ● Ground rules for receiving a complaint ● Avoiding customers hot buttons and forbidden languageModule 6 : Customer service techniques:Info: ● Seven Diffusing techniques ● Disengaging ● Face saving out ● Empowering customers - **Event URL**: https://allevents.in/london/unlock-your-vision-and-energy-2-day-professional-training-|london-on/100001984601414254 - **Event Categories**: Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Funlock-your-vision-energy-2-day-professional-training-london-on-tickets-1984601414254 - **Ticket Price Range**: min: 1210.17, max: 1551.72, currency: CAD ## Event venue details - **city**: London - **state**: ON - **country**: Canada - **location**: Regus Wellington Street - **lat**: 42.98424929999999 - **long**: -81.2442465 - **full address**: Regus Wellington Street, 380 Wellington Street, London, Canada ## Event Organizer details - **affiliate_id**: 10 - **organizer**: Catils_inc (https://allevents.in/org/catils_inc/26713864) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events2/banners/ad84cf7befe745d25b23355d2ee9729296cc33bb1fc43a372a8da083cd6d2b9b-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1772857307 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events2/banners/5e2860299e704a6403245e42081bf050365f3f8b1f24b56360ffbc1285cc2713-rimg-w400-h400-dc8daac1-gmir.jpg?v=1772857307 ## FAQs - **Q**: When is the event happening? - **A:** Thu, 09 Apr, 2026 at 09:00 am (-04:00) - **Q**: Where is the event happening? - **A:** Regus Wellington Street, 380 Wellington Street, London, Canada - **Q**: What is the ticket price? - **A:** starting from 1210.17 up to 1551.72 CAD - **Q**: Who is organizing the event? - **A:** Catils_inc - **Q**: What type of event is this? - **A:** Workshops - **Q**: Where can I find ticket details about Unlock Your Vision & Energy : 2 - Day Professional Training |London, ON ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Unlock Your Vision & Energy : 2 - Day Professional Training |London, ON", "image": "https://cdn-az.allevents.in/events2/banners/ad84cf7befe745d25b23355d2ee9729296cc33bb1fc43a372a8da083cd6d2b9b-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1772857307", "startDate": "2026-04-09T09:00:00-04:00", "endDate": "2026-09-10T17:00:00-04:00", "url": "https://allevents.in/london/unlock-your-vision-and-energy-2-day-professional-training-|london-on/100001984601414254", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Regus Wellington Street", "address": { "@type": "PostalAddress", "streetAddress": "380 Wellington Street", "postalCode": "N6A 5B5", "addressLocality": "London", "addressRegion": "ON", "addressCountry": "CA" }, "geo": { "@type": "GeoCoordinates", "latitude": "42.98424929999999", "longitude": "-81.2442465" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "A two-day workshop that energizes employees to deliver world class customer service by understanding customer logic, emotion, and loyalty.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-03-07", "availabilityEnds": "2026-09-10T17:00:00-04:00", "validFrom": "2026-03-07", "lowPrice": "1210.17", "highPrice": "1551.72", "price": "1210.17", "url": "https://allevents.in/london/unlock-your-vision-and-energy-2-day-professional-training-|london-on/100001984601414254" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-03-07", "availabilityEnds": "", "validFrom": "2026-03-07", "url": "https://allevents.in/london/unlock-your-vision-and-energy-2-day-professional-training-|london-on/100001984601414254", "price": "1210.17", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-03-07", "availabilityEnds": "", "validFrom": "2026-03-07", "url": "https://allevents.in/london/unlock-your-vision-and-energy-2-day-professional-training-|london-on/100001984601414254", "price": "1344.72", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-03-07", "availabilityEnds": "", "validFrom": "2026-03-07", "url": "https://allevents.in/london/unlock-your-vision-and-energy-2-day-professional-training-|london-on/100001984601414254", "price": "1551.72", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "Catils_inc", "url": "https://allevents.in/org/catils_inc/26713864", "description": "Key Benefits of Partnering with CATILSTailored Solutions: Receive bespoke training programs specifically designed to meet your organization’s unique goals and challenges.Proven Impact: Benefit from a high 98% client satisfaction rate, demonstrating our effectiveness in transforming teams and leaders.Expert Facilitators: Work with industry-leading trainers who bring deep expertise and actionable insights to every session.Flexible Learning Options: Access training in the format that suits you best—virtual, onsite, or classroom—ensuring minimal disruption and maximum effectiveness.Continuous Support: Enjoy ongoing guidance, resources, and follow-up to embed learning and sustain results within your organization.Popular courses:Communication skillsEmotional Intelligence10 Soft Skills You NeedPublic SpeakingCyber Security Overview" } ] } ] ```